I have had a problem with the battery warning light on my car. When I tried to open the bonnet the catch was jammed so it took about 20 mins to open the bonnet. When I finally opened it the engine cover was cracked and loose with holes in it. The were also other loose bits under the bonnet which didn't seem to be attched to anything. The last time the bonnet was opened was during air con repair at my usual ford dealer in August. I am really angry that this damage has occurred. The bonnet catch could break accidentally but it is not possible to leave all those cover plates loose under the bonnetaccidentally. What is the best way to complain?
just ask for the service manager, he should look at the vehicle and help solve the concern you have